Customer Service Associates
You believe customer service should actually serve customers. And you’ve
learned that the secret to providing excellent service is all about offering answers
AND respect. We couldn’t agree more.
Respect - for your ideas, talents and goals - is exactly what you’ll find when you
put your developed customer service and communications skills to work in our state-of-the-art,
high-tech contact centers. Plus, all the
training and support you need to succeed. Career areas include:
Customer Service Associate – efficiently and effectively resolve customer
issues, questions and requests, related to billing, service outages/disruptions
and maintenance scheduling.
Customer Service Sales Associate - resolve customer issues and requests while
also up-selling additional products and services when appropriate. Strong sales
aptitude preferred; previous sales experience not required.
Bilingual Customer Service Associate – provide essential support to our valued
customers speaking both English and Spanish.
Technical Customer Service Associate – use your service and basic computing
skills to help customers with needs of a more technical nature, including simple
web navigation, e-mail setup and troubleshooting.
Telecommute or Work at Home Customer Service Associate – based on individual
performance, and specific site needs, some locations offer telecommute or work-at-home
opportunities after 90 days working on-site.
Collections Associates - resolve customer issues and provide exceptional
customer service, while focusing on reconciling customer accounts and processing
payments.
