Frequent Questions
The following is list of the most Frequently Asked Questions about Convergys, and
career opportunities with us. Click on a question to reveal the answer.
- How do I submit my resume to Convergys?
The best way is to search the current job openings available on our Web site. You
can do this by clicking Search Jobs.
You can view our openings by location, position and/or keyword search. When you
see a position that matches what you are looking for, you can submit a resume by
clicking the Apply to this Job Link. If you do not see a job listed
that matches you may submit a resume by just creating a profile.
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- How do I find out about job opportunities in a specific location?
Our Search Jobs feature allows
you to search for open positions by location.
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- Are all of your job postings listed?
Job openings are updated regularly. You may want to check back on our Web site in
a couple of days to see the new opportunities available, or choose our Job Alert
by E-mail feature. You indicate which position interests you and we'll
send you a message to your e-mail address when the position becomes available.
Sign up for Job. Or, if you would like to contact a specific location directly, view our list of locations and
main contact numbers.
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- How will I know if Convergys is interested in my resume?
Once we receive your resume, a member of our Human Resources team will review it.
Your resume will be evaluated to see if your educational background, training, skills
and interests match requirements for our positions. If there is a match, you will
be contacted with information about next steps.
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- What are the opportunities for career development at Convergys?
At Convergys, you will have opportunities for both professional and personal development.
Classroom training (during normal business hours), computer-based training modules,
mentor programs, networking events, on-the-job training and workshops are provided
to help you further develop your skills.
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- What learning opportunities exist for Convergys employees?
All employees are encouraged to have a Personal Development Plan to provide focus
to their learning opportunities. An exciting new online system, the Convergys Personal
Development Center, now gives employees a "one-stop shop" to manage the
many development opportunities currently available.
While every department has its own parameters, there are numerous opportunities
for any employee to grow. From formal mentoring to technical proficiency, from leadership
development to performance management, employees are actively engaged in developing
their competencies and skills.
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- What benefits does Convergys offer its employees?
We have a competitive array of benefits available to
suit our employees' varied needs.
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- How long does the hiring process take?
The hiring process can vary tremendously based on position. General expectations
are that most positions are filled in less than 60 days. Additional information
can be provided from recruiters during the interview process.
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- Does Convergys help with relocation?
Yes, relocation benefits are based on the physical distance from the office that
the candidate will work and the job position. Additional information can be provided
from the recruiters during the interview process.
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- Does Convergys provide immigration sponsorship?
In certain cases, Convergys does provide immigration sponsorship that complies within
the guidelines that INS establishes. Additional information can be provided from
recruiters during the interview process.
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- How many interviews will I have? Who will I interview with?
What are the types of interviews?
As part of the hiring process, candidates may be required to participate in several interviews. Interviews may be conducted in person or via telephone with members of the Recruiting, Training or Operations team.
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- What is the dress code at Convergys?
The dress code is business casual to casual, depending on the position. A recruiter
can provide more information.
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- Does Convergys have recognition programs?
Yes, both team and individual employee reward and recognition programs exist.
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- How often are performance appraisals done?
We believe in performance management as part of our daily routine. Additionally,
formal written appraisals are completed twice a year.
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- Does Convergys have an internal job-posting process?
At Convergys, it's our policy to communicate job vacancies to all employees so that
your can self-nominate as part of your career development process. You're encouraged
to discuss your career interests with your manager prior to posting. You are also
encouraged to periodically discuss your career interests and how they fit with your
personal development plan with your manager.
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- Does Convergys have a technical career path?
The Convergys Technical Career Path (TCP) is intended to provide our technical community
with a clear, consistent framework with detailed requirements to achieve professional
growth and career development in a technical capacity.
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- Does Convergys support community-action programs?
Yes. The Convergys Community Action Team supports our employees' volunteer efforts
around the world. Our employees nominate project ideas and then coordinate the projects
with employee volunteers. Furthermore, our individual centers participate in numerous
local community activities as well as supporting global initiatives.
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- How do you pronounce Convergys?