Convergys, A Leader in Relationship Management | Work At Home

• What are the technical requirements for becoming a Convergys Home Agent?

  In addition to submitting an on-line application, you will need to supply your own work equipment to enable you to work from home, including:

  • A home computer that meets Convergys’ PC specifications (see related question). You can test your PC automatically when you start your application.
  • A USB headset with a built-in digital signal processor. If you do not own one, you can purchase one locally or from the Dell Store, which offers equipment configured to meet the Convergys standards.
  • High-speed Internet access that meets Convergys' specifications (see related question). Convergys recruiters will assist qualified candidates in assessing Internet access as part of the application and hiring process.
  • A telephone with a mute button (All monthly telephone and internet charges are the responsibility of the employee and are not reimbursed by Convergys.)

  NOTE: Upon receipt of an employment offer, Convergys US Home Agent candidates will be required to provide a notarized employment eligibility form. You will need to send this form to the Convergys offices via overnight delivery. Please note that you will be responsible for the notary fee (if applicable) and the overnight delivery fees Close
• What Internet access specifications are required?

  To effectively accommodate the Convergys Home Agent Virtual Desktop, you will need to have your Internet access provided by a cable or DSL provider. (Wireless or satellite broadband does not work effectively with our desktop configuration, and therefore does not meet our requirements).

  • Convergys requires certain speeds for uploading and downloading data:
        -Minimum up load speed of 500 kbps (.5mbps)
        -Minimum down load speed of 1500 kbps (1.5 mbps)

  • You must also meet the HA Voice Quality Test with a score of 3.8 or higher

  To test your Internet Speed, go to http://speedtest.convergys.com/

  To test the Voice Quality of your Internet Speed Carrier, go to http://www.haquality.convergys.com/

  Once you submit your application on-line, you may be contacted by a Convergys recruiter who will assist qualified candidates with an assessment of their Internet access capabilities to ensure they meet the Convergys Home Agent requirements.

  To successfully operate on the Convergys Home Agent network, you will need to connect your PC to a wired router, such as those sold under the brand names Belkin, Linksys, Netgear, and D-Link. If you do not own one, you can purchase one locally or from the Dell Store, which offers equipment that is configured to meet the Convergys standards.

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• What PC specifications are required?

  You can test your current PC configuration for the following requirements through our site when you start your application:

  • 2.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 2.8 GHz)
  • 1 GB of RAM for Windows XP
  • 2 GB of RAM for Vista users* or Windows 7 users
  • 12 GB of Available Hard drive space

  Additional equipment requirements include:

  • Monitor - 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
  • At least one free USB port on PC
  • USB Headset with built in digital signal processor (recommended model types: Plantronics .Audio 750, Plantronics .Audio 650, Plantronics .Audio 625, Plantronics .Audio 655, Logitech 981-000010, Cyber Acoustics AC-840, Cyber Acoustics AC-850, available locally, or through the Dell store on this site
  • Telephone with a mute button to be used during training, team meetings and feedback sessions (All monthly telephone and internet charges are the responsibility of the employee and are not reimbursed by Convergys.)
  • Wired router - such as those sold under the brand names Belkin, Linksys, Netgear and D-Link

  Computer Software requirements include:

  • Windows XP, Windows 7 or Vista Operating system
  • Internet Explorer 6.0 SP2 or better
  • Minimum Windows Media Player 9.0*
  • Adobe Flash player plug-in version 9.0 or above installed*
  • Minimum Adobe Acrobat Reader 6.0*

  *You can get the latest versions of Adobe Flash player and Adobe Acrobat Reader FREE at the Adobe site www.adobe.com. You can also get the latest version of Windows Media Player for FREE from www.microsoft.com.
  
  PLEASE NOTE:
  You must apply from the same PC/system from which you plan to work if hired as a Convergys Home Agent. During the application process, your PC will be validated to ensure that it meets the minimum system requirements.
  
  If a position is offered as a result of this application, Convergys will verify that your PC is the same or superior to the one used during the application process.

  If you replace or make changes to your system during the course of application or employment, you will be required to notify us in advance and retest your system to ensure the requirements listed above are met. You must also receive pre-approval before using a different system to perform work.

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• Is my Internet browser supported?

  The on-line application process requires Internet Explorer 6.0 or greater. Please ensure that have your privacy settings configured to accept cookies, prior to starting the application process.

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• My PC failed the Voice Quality test. What now?

  Convergys asks Home Agent applicants to perform a Voice Quality test of their home PC to ensure that the Internet service is compatible with our systems, and is capable of delivering the quality our clients and their customers require.
  The test is able to simulate voice traffic between your home and a server at Convergys to determine if you will be able to effectively utilize voice over IP. The simulated traffic is routed over port 5060. If you have a home router or firewall, this port must be open to Internet traffic to successfully execute the test.

  While Convergys does not provide support on how to configure your home network in order to use this tool to validate your service, your specific router or firewall vendor can provide instructions on how to open or enable this port. Please consult with your ISP provider and/or router vendor for help as needed.

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