What makes Convergys is our people. Every day, we strive to create a positive workplace environment that is focused on delivering superior customer service. Successful employees at Convergys come from all different walks of life- we have employees who are multi-lingual, trendsetters, recent graduates, or are looking to make a difference.

Over 70% of our management team has been promoted from within.

Working at Convergys, no day is ever the same. Our training and the support you receive from coworkers, managers, and team leaders will help you be prepared to handle a variety of customer questions, and to provide customers with the highest level of service.

Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Our teams work together to act as a trusted advisor in all different types of customer interactions. We achieve this by hiring people who value teamwork, are strong listeners, and who are committed to acting in the best interest of our clients.

As a global company, we recognize that the talents and capabilities of our employees drive success. We celebrate this in a number of ways, ranging from site celebrations to different recognition programs that reflect the values and personalities of our team members.

Interested in leveraging all that a global market has to offer? At Convergys, we believe individual differences produce genuine competitive advantages in a global market. Leveraging our workforce's diversity maximizes our productivity and enhances the quality of service we offer all of our clients.

Diversity Principles

Through our diversity initiatives, we maintain an environment that:

• Values individual differences
• Fosters mutual respect and open communication
• Attracts, develops and supports a diverse workforce
• Increases our competitive advantage
• Enhances career opportunities
• Continues to be recognized as a fair, rewarding place to work

A Global Strategy

Global Diversity & Inclusion, the inherent, acquired, and learned qualities that employees, clients, and suppliers bring to our organization, is a strategic imperative at Convergys.

The Global Diversity Council

A group of 80 employees who are recognized as leaders in their businesses and drive proactive change at all levels of the company. Members work to define diversity as it relates to Convergys workforce and business case, while striving to build a cohesive and inclusive workplace where all employees feel valued. The Global Diversity Council committees provide direction and implementation for Diversity Measurements & Accountability, Diversity Education & Training, Diversity Communications, Diversity Recruitment & Retention, and Diversity Career/Professional Development.

The Operating in a Global Environment - Diversity Curriculum

Convergys' expanding global presence means the demand for customer and employee interactions across cultures is rapidly increasing. This new reality is addressed through a multi-dimensional, multicultural skills-based learning experience called Operating in a Global Environment (OGE). OGE is designed to help employees accomplish their goals of working in a changing, multicultural workplace.

Supplier Diversity

Convergys promotes active inclusion of minority, women, small disadvantage, HUBZone and service disabled veteran owned businesses (MWSDVBE) in our established procurement processes. Engaging qualified suppliers of goods and services creates value for Convergys, its clients and shareholders through innovative ideas, more comprehensive solutions to business challenges and faster response to changing marketplace dynamics. Convergys will provide maximum practicable opportunity for diverse suppliers to equitably compete with other suppliers who meet our quality, service, procurement, business and contractual requirements.

Affinity Groups

Convergys believes affinity groups add value to our business and help develop a more inclusive work environment. Currently, there are six groups designed to enhance open communication, business problem solving and employee development: Global Women's Network, Asian Employee Network, Convergys Hispanic Initiatives in Motion, Convergys Ability Resource Team, Gays, Lesbians and Allies at Convergys, and Black Employee Network.

Diversity Action Teams

Diversity Action Teams are designed to focus on enriching the employment experience of all employees as well as making meaningful contributions that benefit the company overall. These teams identify and recommend solutions specific to their location, market and community.

Convergys offers our employees excellent benefits options* that reflect our commitment to your personal, professional, physical and financial well-being. Our benefit areas include:

Protecting Your Health

We're proud to offer quality healthcare benefits that are affordable for our employees and the company. Options by employment location include:

US Employees:

• Exclusive Provider Organization (EPO) medical plans
• Health Maintenance Organization (HMO) medical plans and/or
• Preferred Provider Organization (PPO) medical plans with a Healthcare Reimbursement Account (HRA) or Healthcare Savings Account (HSA)
• Dental coverage options, including base and comprehensive plans
• A vision care plan to cover expenses associated with routine eye examinations, contact lenses and glasses

Canadian Employees:

• Medical Coverage protecting you and your family from high, and often unexpected, medical care expenses
• Medical plans featuring a managed prescription drug benefit
• Dental coverage options, including base and comprehensive plans
• A vision care plan to cover expenses associated with routine eye examinations, contact lenses and glasses

Insuring Your Life & Income

Protecting your life, as well as the quality of life of you and your family, is important to us. Insurance options and benefits by employment location include:

US Employees:

• Basic life insurance and accidental death and dismemberment (AD&D) insurance at no cost to eligible employees
• Employees may pay for additional life and AD&D coverage
• Eligible employees whose illness or disability extends beyond seven calendar days are provided with benefits under our disability plan
• Various types of leaves of absence are also available to employees, including family/medical, military or personal

Canadian Employees:

• Basic life insurance and accidental death and dismemberment (AD&D) insurance at no cost to eligible employees
• Employees may pay for additional life and AD&D coverage
• You may also apply for dependent life insurance in varying coverage, and for Critical Illness Insurance in varying coverage amounts for yourself and your eligible spouse
• Disability insurance is offered to assist you in replacing part of your income during periods of prolonged absence from work due to an illness or accident. Short-term disability provides partial income replacement to you during an illness/disability of less than 17 weeks. Long-term disability begins after 34 weeks of disability should your illness or injury prevent you from returning to work

Balancing Your Life & Work

We believe there's more to life than just work, and offer several resources to help you make the most of your time in and out of the office.

Work/Life balance options and benefits may include:

• Reimbursement Accounts - US Employees can contribute on a before-tax basis to a Healthcare Account and/or a Dependent Care Account.
• LifeBalance - A no-cost assistance program that helps keep work and life balanced.
• Paid Time Off (PTO) and Holidays - PTO eligibility is dependant on length of service and includes vacation days and personal days.
• Tuition Reimbursement Plans - Employees who seek further education at any accredited institution and are eligible for tuition reimbursement for related expenses.
• Employee Assistance Program (EAP)-Employees can participate in a no cost EAP program providing practical solutions, online resources, one-on-one consultations and materials on a variety of personal, family, and work issues.
• Employee Discount Program: Employees have the opportunity to participate in our Employee Discount Program. This program offers deep discounts from thousands of name brand merchants. For Work at Home Agents, this may also include Business Class internet service to your home (ISP discounts available to you may vary based on the availability of preferred providers in your area).

Saving For Your Future

We are committed to helping employees ensure their financial security with resources that contribute to retirement planning and savings. Options and benefits by employment location may include:

Options and benefits by employment location may include:

• Retirement Savings Plan (US) - US Employees may elect to contribute up to 50% of their pay, not to exceed IRS limits, to a pre-tax 401(k) plan. After one year of service, Convergys will match 100% of each before-tax dollar contributed up to 3% of pay per pay period.
• Retirement Savings Plan (Canada) - For Canadian Employees, Convergys will match between 0% and 75% of your contributions in the prior calendar year (applied only to the first 6% of your earnings in any one year). The amount of the company match is determined each year based on the company's financial performance in the year prior.
• Employee Stock Purchase Plan (All) - Employees may purchase Convergys common shares through an after-tax payroll deduction. We will match 15% of employees' contributions toward share purchases.

*Benefit plans and eligibility may vary depending upon position and location. This summary is intended to provide a general overview of our many plan options. A complete overview of specific benefit plans will be provided during the employment process.

Seize the learning opportunities.

Whether you graduated recently or years ago, working here, your learning doesn't stop there. In order to exceed our clients' customers' expectations, we empower our people through opportunities for continuous development and learning. We build leaders at every level of the organization.

Our employees stay current on the latest developments in our industry and their area of expertise. This expands through all levels of the organization, from our high-tech contact centers to corporate roles in an office environment. The opportunities for learning are present daily when dealing with customers or through the use of our training and development resources.

Our training and development resources include instructor-led classes, self-paced e-learning courses and Web conferences. These are some of the ways in which you can receive a complete and valuable learning experience to help you maximize your potential. As an example, the curriculum for Contact Center Associates includes:

New Employee Orientation

It is important to us to set you up for success. This will allow you to become acclimated to our culture, our state-of-the-art Contact Centers and our industry.

Program Specific Training

In order for you to be able to provide exceptional customer service when handling our clients' calls, you will be participating in a classroom environment (both physical and virtual) and become immersed in the projects processes, services and products.

Project Change Training

If there's one thing constant, it is change; changes in our clients' business needs can occur. To accommodate to those changes, training will be offered to make a smooth and seamless transition.

Continuing Education

For your continued success here, we have an extensive library of skills training resources used as part of your ongoing education. These are used to improve call handling, customer service, and sales abilities.

Career Development Training

We are committed to your success, and your ability to move into other positions as a result of your development. As an additional resource, we have partnered with Bellevue University to provide the Customer Management Development program, which is a series of courses tailored directly to Convergys' operations, leading to a Bachelor of Science degree in Professional Customer Care Center Management.

You're ready to make a difference. We can relate.

You've spent some time learning about us, and you might have even found a job with us you think you'd be perfect for. You're ready to apply and get started, but you're wondering what happens next. We understand.

Convergys Recruiters review all applications and contact qualified candidates to discuss relevant opportunities as soon as possible.

You will receive a confirmation of your application via an e-mail. If you utilize any mail filtering programs, be sure to make any necessary adjustments to ensure that mail from convergys.com will not be blocked.

Our hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.

For more information about Convergys, jobs with us, and our hiring process, see our list of Frequently Asked Questions.