You know that the company you keep matters. And you prefer to surround yourself with the best, most talented and interesting people. Us too.
We're Convergys, a leader in customer management, and masters of making our clients' (really impressive Fortune 500 clients) interactions with their customers smarter, more effective and more profitable. And we can have the exact same effect on your career.
High-Tech, with a Human Touch
Our unique approach combines skilled customer service with advanced information management technology, to create incredible opportunities for our clients, and our employees. Basically, we make people happy they've talked with us. You will be too. If that kind of success is something you can relate to, we invite you apply now, or learn more about:
What makes Convergys is our people. Every day, we strive to create a positive workplace environment that is focused on delivering superior customer service. Successful employees at Convergys come from all different walks of life- we have employees who are multi-lingual, trendsetters, recent graduates, or are looking to make a difference.
Over 70% of our management team has been promoted from within.
Working at Convergys, no day is ever the same. Our training and the support you receive from coworkers, managers, and team leaders will help you be prepared to handle a variety of customer questions, and to provide customers with the highest level of service.
Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Our teams work together to act as a trusted advisor in all different types of customer interactions. We achieve this by hiring people who value teamwork, are strong listeners, and who are committed to acting in the best interest of our clients.
As a global company, we recognize that the talents and capabilities of our employees drive success. We celebrate this in a number of ways, ranging from site celebrations to different recognition programs that reflect the values and personalities of our team members.
Interested in leveraging all that a global market has to offer? At Convergys, we believe individual differences produce genuine competitive advantages in a global market. Leveraging our workforce's diversity maximizes our productivity and enhances the quality of service we offer all of our clients.
Through our diversity initiatives, we maintain an environment that:
Global Diversity & Inclusion, the inherent, acquired, and learned qualities that employees, clients, and suppliers bring to our organization, is a strategic imperative at Convergys.
A group of 80 employees who are recognized as leaders in their businesses and drive proactive change at all levels of the company. Members work to define diversity as it relates to Convergys workforce and business case, while striving to build a cohesive and inclusive workplace where all employees feel valued. The Global Diversity Council committees provide direction and implementation for Diversity Measurements & Accountability, Diversity Education & Training, Diversity Communications, Diversity Recruitment & Retention, and Diversity Career/Professional Development.
Convergys' expanding global presence means the demand for customer and employee interactions across cultures is rapidly increasing. This new reality is addressed through a multi-dimensional, multicultural skills-based learning experience called Operating in a Global Environment (OGE). OGE is designed to help employees accomplish their goals of working in a changing, multicultural workplace.
Convergys promotes active inclusion of minority, women, small disadvantage, HUBZone and service disabled veteran owned businesses (MWSDVBE) in our established procurement processes. Engaging qualified suppliers of goods and services creates value for Convergys, its clients and shareholders through innovative ideas, more comprehensive solutions to business challenges and faster response to changing marketplace dynamics. Convergys will provide maximum practicable opportunity for diverse suppliers to equitably compete with other suppliers who meet our quality, service, procurement, business and contractual requirements.
Convergys believes affinity groups add value to our business and help develop a more inclusive work environment. Currently, there are six groups designed to enhance open communication, business problem solving and employee development: Global Women's Network, Asian Employee Network, Convergys Hispanic Initiatives in Motion, Convergys Ability Resource Team, Gays, Lesbians and Allies at Convergys, and Black Employee Network.
Diversity Action Teams are designed to focus on enriching the employment experience of all employees as well as making meaningful contributions that benefit the company overall. These teams identify and recommend solutions specific to their location, market and community.
Convergys offers our employees excellent benefits options* that reflect our commitment to your personal, professional, physical and financial well-being. Our benefit areas include:
We're proud to offer quality healthcare benefits that are affordable for our employees and the company. Options by employment location include:
Protecting your life, as well as the quality of life of you and your family, is important to us. Insurance options and benefits by employment location include:
We believe there's more to life than just work, and offer several resources to help you make the most of your time in and out of the office.
Work/Life balance options and benefits may include:
We are committed to helping employees ensure their financial security with resources that contribute to retirement planning and savings. Options and benefits by employment location may include:
Options and benefits by employment location may include:
*Benefit plans and eligibility may vary depending upon position and location. This summary is intended to provide a general overview of our many plan options. A complete overview of specific benefit plans will be provided during the employment process.
Whether you graduated recently or years ago, working here, your learning doesn't stop there. In order to exceed our clients' customers' expectations, we empower our people through opportunities for continuous development and learning. We build leaders at every level of the organization.
Our employees stay current on the latest developments in our industry and their area of expertise. This expands through all levels of the organization, from our high-tech contact centers to corporate roles in an office environment. The opportunities for learning are present daily when dealing with customers or through the use of our training and development resources.
Our training and development resources include instructor-led classes, self-paced e-learning courses and Web conferences. These are some of the ways in which you can receive a complete and valuable learning experience to help you maximize your potential. As an example, the curriculum for Contact Center Associates includes:
It is important to us to set you up for success. This will allow you to become acclimated to our culture, our state-of-the-art Contact Centers and our industry.
In order for you to be able to provide exceptional customer service when handling our clients' calls, you will be participating in a classroom environment (both physical and virtual) and become immersed in the projects processes, services and products.
If there's one thing constant, it is change; changes in our clients' business needs can occur. To accommodate to those changes, training will be offered to make a smooth and seamless transition.
For your continued success here, we have an extensive library of skills training resources used as part of your ongoing education. These are used to improve call handling, customer service, and sales abilities.
We are committed to your success, and your ability to move into other positions as a result of your development. As an additional resource, we have partnered with Bellevue University to provide the Customer Management Development program, which is a series of courses tailored directly to Convergys' operations, leading to a Bachelor of Science degree in Professional Customer Care Center Management.
You've spent some time learning about us, and you might have even found a job with us you think you'd be perfect for. You're ready to apply and get started, but you're wondering what happens next. We understand.
Convergys Recruiters review all applications and contact qualified candidates to discuss relevant opportunities as soon as possible.
You will receive a confirmation of your application via an e-mail. If you utilize any mail filtering programs, be sure to make any necessary adjustments to ensure that mail from convergys.com will not be blocked.
Our hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.
For more information about Convergys, jobs with us, and our hiring process, see our list of Frequently Asked Questions.