Who We Are
Convergys is a leading provider of customer management solutions for companies across the country and around the world. For more than 30 years, we’ve worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships they have with their customers. The incredible success we’ve had is thanks to the nearly 76,000 employees that use the training they’ve received here to manage billions of customer interactions every year. And that’s why we need you. We’re looking to add positive, motivated individuals to our team – people who are eager to learn our business, grow in their careers and advance within our company.
For thousands of our team members, Convergys has become so much more than the place they began their careers. We’ve created a community of people who love where they work, how they work and whom they work alongside, because we take great care to develop lasting relationships with our people. And when people feel valued, supported and encouraged, they can do more than they ever thought possible.
Successful employees at Convergys are all very different - some are multi-lingual, trendsetters, recent graduates, launching a new career or may be simply looking to make a difference. What they have in common is a desire to learn and grow, so we work hard to give them everything they need to do just that.
We build relationships with and create a lasting impact on the diverse communities we serve. We foster a sincere spirit of giving and volunteerism and challenge our employees to lead civic efforts that shape the future of our communities. Follow our work in communities around the world.
Among Fortune 500 companies, over half of the Top 50 are clients that trust their most important relationships to Convergys. That’s why we hire candidates who value teamwork, are strong listeners, and who are committed to acting in the best interest of our clients – then we make sure they have absolutely everything they need to succeed.
Our commitment to building sustainable relationships extends not only to people and clients, but also to the environment. In recognition of this commitment, Convergys is consistently named among the top companies in Newsweek’s Green Rankings.
Our Commitment to Diversity
Every Convergys team member brings something unique to his or her role within our organization – diverse backgrounds, different work styles, fresh perspectives. We value these differences and believe that they make Convergys an even more exciting place to work and help us to better serve our clients. To show our team members that their unique attributes are valuable, and to encourage them to learn more about their peers, we’ve created several successful programs that enrich our culture and professional relationships.
Global Diversity Council
The Global Diversity Council is group of 80 employees who are recognized as leaders in their businesses and drive proactive change at all levels of the company. Members work to define diversity as it relates to Convergys workforce and business case, while striving to build a cohesive and inclusive workplace where all employees feel valued.
Operating in a Global Environment - Diversity Curriculum
The Operating in a Global Environment - Diversity Curriculum is a multi-dimensional, multicultural skills-based learning experience that enhances our customer and employee interactions across cultures. OGE is designed to help employees accomplish their goals of working in a changing, multicultural workplace.
Supplier Diversity at Convergys is achieved by engaging qualified suppliers of goods and services, as we include minority, women, small disadvantage, HUBZone and service disabled veteran owned businesses (MWSDVBE), in our established procurement processes. This creates value for Convergys, its clients and shareholders through the sharing of innovative ideas, more comprehensive solutions to business challenges and faster response to changing marketplace dynamics. Convergys will provide maximum practicable opportunity for diverse suppliers to equitably compete with other suppliers who meet our quality, service, procurement, business and contractual requirements.
Affinity Groups add value to our business and help develop a more inclusive work environment. Currently, there are six groups designed to enhance open communication, business problem solving and employee development: Global Women's Network, Asian Employee Network, Convergys Hispanic Initiatives in Motion, Convergys Ability Resource Team, Gays, Lesbians and Allies at Convergys, and Black Employee Network.
Diversity Action Teams
Diversity Action Teams focus on enriching the employment experience of all employees as well as making meaningful contributions that benefit the company overall. These teams identify and recommend solutions specific to their location, market and community.